Description:

• Crises are painful and sometimes devastating, but they also mark turning points. Discover practices for acting despite uncertainty, communicating clearly, leading with compassion, and regaining momentum as the crisis abates.

Objectives:

• Take quick, decisive actions in volatile situations and adapt plans as needed
• Communicate clearly by managing uncertainty, dispelling rumors, and sharing what you know
• Connect with and comfort your team during a crisis so they remain resilient and productive
• Help team members recover after a crisis, capture lessons learned, and gain new momentum

Outline:

• What you need to tackle a crisis
• Respond swiftly to a crisis
• Communicate early and often during a crisis
• Lead with compassion in a crisis
• Emerge stronger from a crisis